Effective Date: October 25, 2026

Website: https://treeno.shop

Brand Name: Treeno ("we," "our," or "us")

At Treeno, we respect your right to privacy and give you full control over the personal information we store about you. This Data Deletion and Account Removal Policy explains how you can request the deletion of your account and personal data, as well as how we process and handle these requests.

1. Right to Erasure (Data Deletion)

You have the right to request the permanent deletion of your account and any associated personal data collected by treeno.shop. Once a valid deletion request is processed, your data will be permanently removed or anonymized in accordance with applicable laws and technical capabilities.

2. Information That Will Be Deleted

Upon completing your data deletion request, we will permanently erase or de-identify:

• Account Credentials: Your username, login credentials, and saved profile settings.

• Contact & Address Information: Your saved full name, phone number, email address, and shipping/billing addresses.

• Order History & Preferences: Saved shopping cart items, wishlist entries, and personalized store preferences.

• Communication Logs: Support inquiries, ticket histories, and customer feedback messages sent directly to us.

3. Data Retained for Legal & Accounting Compliance

While we aim to delete all your personal data, certain information must be retained where required by applicable legal, tax, or regulatory obligations:

• Financial & Transaction Records: Completed order invoices, tax documentation, and accounting entries are retained for the legally mandated period to comply with audit and tax requirements.

• Fraud Prevention & Security Logs: Minimal transaction logs may be retained to fulfill security compliance, prevent fraudulent activities, or defend legal claims.

Note: Any retained transaction data will be isolated from active processing and securely archived.

4. How to Request Account & Data Deletion

You can request the deletion of your personal data or account at any time using one of the following methods:

Method A: Self-Service via Account Dashboard

1. Log in to your account at [https://treeno.shop](https://treeno.shop).

2. Navigate to your Account Settings or Dashboard.

3. Select Delete My Account or Request Data Erasure and follow the on-screen instructions.

Method B: Email Request

1. Send an email to our support team at support@treeno.shop (or via our Contact Page at [https://treeno.shop/contact](https://treeno.shop/contact)).

2. Use the subject line: Data Deletion Request - [Your Account Name/Email].

3. Include your registered account name and email address so we can locate and verify your profile.

5. Verification and Processing Timeline

• Verification: To protect your security, we may request verification of your identity before processing deletion requests (e.g., asking you to confirm via your registered email address).

• Timeline: Once verified, we will process your deletion request within 14 business days. You will receive confirmation via email once the process is complete.

6. Contact Us

If you have questions regarding data retention, account deletion, or your privacy rights, please contact us at:

• Website: https://treeno.shop

• Contact Page: https://treeno.shop/contact

• Brand Name: Treeno